Frequently Asked Questions

Below are some of the most common questions we receive.

Question: How long does it take for you to ship an order?

Most orders are usually shiped within one business day. Orders placed in the mornings are usually shipped the same day.

Question: Do you take phone orders?

We do everything on line. You can place your order using the On Line Order Form or your can order by email. We use the list of stock numbers you provide to label the waxes we send you. That way there are no mistakes and you get exactly what you ask for. Please see Ordering Options for more information on how to place your order.

Question: What size are your wax patterns?

Answer: Most Ladies rings are size 6-7 and Mens rings are about sizes 9-10. However, this may vary. Ring waxes can be easily sized and there is a tutorial on how to size rings at the website.

Learn How to Size Wax Patterns

Question: Can I order wax patterns in different sizes?

Answer: Sorry, but no. We only have 1 mold per design. To offer each ring in different sizes we would need to have several molds for each design. Certain sets of waxes like our comfort fit wedding bands and 1/2 round wedding bands are available in different sizes, these will be listed. Please visit our tutorial on how to size wax patterns. Click Here for Tutorial

Question: Can you size wax patterns for me?

Answer: No we do not size wax patterns, there is a tutorial on how to size wax patterns. Please use the link on the navigation bar on left side of this page "Sizing Waxes"

Question: What is your minimum wax pattern order?

Answer: Our minimum wax pattern order is $25.00 + $6.95 Shipping & Handling in the U.S. Our minimum order for orders shipped outside the US is $50.00 + shipping to your country.

Question: How can I get a set of Catalogs.

You may purchase a set of catalogs, The cost is $16.95 which includes shipping in the U.S. Just email us your name and address and phone number and request a set of catalogs. We will send you an invoice that you can pay on line. Our email address is waxpatterns.com@gmail.com You can also mail in a check or money order for $16.95 made payable to Legacy Designs

We do not ship catalogs outside the US.

Question: Do you have a specific wax pattern in stock?

Answer: If we are out of stock, we will make the wax to fill your order. We do not back order or substitute waxpatterns.

Question: Are the waxes safe during shipping.

Answer: The wax we use is very durable and 99.99% of waxes will arrive undamaged.

Our customers are professional jewelers, students learning to make jewelry, Rockhounds Dental labs and hobbiest who all make their own jewelry and and repairing a wax is normally very simple. It is possible you may need to make a slight repair from time to time. We very seldom have any issues with damage during shipping.

Question: Can I exchange or return wax patterns?

Answer: Sorry, No. Please make sure you only order the waxes you need using the correct stock numbers exactly as they are listed in our on line catalogs. Please see Ordering Information before placing any orders.

Question: The wax I received doesn't fit the stones I have, can I return them?

Answer: Sorry, No. The stone sizes and weights in our catalogs are approximate. The wax patterns can be easily altered to fit stones. Many of are waxes were made with no prongs / heads or bezels on purpose allowing you to add prongs to accomodate many size stones. Again, Our customers are professional jewelers, students learning to make jewelry, Rockhounds Dental labs and hobbiest who all make their own jewelry and these type of repairs on a wax can be easily done with some basic wax working skills. We have many findings available on Page 69 of our blue catalog and also on our New Items page.

Question: How much will item # weigh in Silver?

Answer: Most of the items pictures in our catalogs have the approximate gold weight listed below the stock number in grams.

The silver weight is about 78% of the listed gold weight. When casting you should use extra metal to allow for spruing and a button.

Question: What is the wax conversion to metal?

Answer:

Multiply the wax weight using the chart below

Wax Weight x's metal factor = casting weight

10kt Gold 11.6

14kt Gold 13.4

18kt Gold 15.5

24kt Gold 19.32

Sterling Silver 10.4

Pure Silver 10.5

Bronze 8.8

Example Wax Weight = 2 Grams x 13.40 (14kt) = 26.8 grams

Question: How much extra metal do I use to make my castings?

Answer: You will need to use more metal to make a casting than the actual items will weigh to allow for sprues and a button. It is imposible to use the "exact" amount of metal so you need additional metal to insure your casting is complete.

The standard thought is to use two times the amount of metal that you think the casting will weigh. That is a good rule to follow.

You may also weigh your wax pattern with sprue or sprues attached and then multiply that weight by 18 for gold or 15 for silver. That should give you enough metal to make your casting.

Example: A wax pattern with the sprue attached weighs 1 gram. To make casting use 18 grams of gold or 14 grams of silver.

One exception to this method would be if the items are very light. We always use a minimum of 5 grams to make a small casting even though the item may only end up weighing 1 gram.

Question: I am having problems with my castings, how do I fix.........?

Answer: Please see our casting help page Casting Help

Question: I usually weigh my metal in dwt (pennyweights). How do I figure out how many grams is a dwt?

Answer: dwt (pennyweight) and gram weights are both used to weigh metal. 1 Troy oz equals 20 dwt and 1 Troy oz equals 31.1 grams.

So there is about 1 1/2 grams to a dwt. Both are common units of measure for weighing precious metals.

Question: Can you cast, set stones and finish a ring for me?

Answer: No. We do not offer a custom jewelry service. Our customers are professional jewelers, students learning to make jewelry, Rockhounds, Dental labs and hobbiest who make their own jewelry.

Question: Can you recommend a casting company?

If you need casting work done we highly recommend Dan Johnson at Timberline Jewelry Mfg, Dan has been doing casting work since 1967. He does custom and production work in gold and sterling silver.

Timberline Mfg / Dan Johnson
2790 Loker Ave West Suite 112
Carlsbad CA 92010-6613

Phone Number 760 438 5370

Question: I have a stone that I want to have casted in place, can you recommend someone that casts stones in place?

Although many jewelry manufactuers cast stones in place, we do not know of anyone who will cast stones in place unless it is for their own needs. Casting stones in place requires different burnout techniques and castings have to be handled with extra care outside the normal casting process and most casters do not want to do the extra work required or be repsonible for a customers stones.

We don't suggest casting stones in place until you become familar with the process as you may damage a valuable stone. Even the most expereinced casters can have problems when casting in place.

Under the right circumstances casting stones in place can save many hours of time when do production work.

Question: Do you ship outside the US.

Answer: Yes, please see our Foreign Shipment Page for more information on placing orders from outside the U.S.

 

If you can't find the answer that you need, please email us at waxpatterns.com@gmail.com and we will try and help as best as we can. Thank you.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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